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Online banking

Log in to online banking**: https://www.ingnv.com.au/

Telephone banking

Access telephone banking: 131 455

Your account

You can access your account 24hrs, 7 days a week. Access to your MyRate Loan account is provided by ING Bank (Australia) Limited.

You can use internet or phone banking to:

  • Check balances
  • Make additional payments
  • Redraw funds
  • Review transactions
  • Change access codes (telephone banking only)

You should have received an information sheet about setting up your telephone and internet banking when your MyRate loan settled. You can also call customer service on 1300 304 572 or try our FAQ if you have any additional questions.

** This service is provided by ING DIRECT a division of ING BANK (Australia) Limited ABN 24 000 893 292 AFSL 229823, an authorised Australian Bank. MyRate is not an Authorised Deposit-taking Institution (ADI) and is not supervised by the Australian Prudential Regulation Authority (APRA) under the Banking Act 1959.

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